Delivery and Return Policy

Shipping charges for your order will be calculated and displayed during checkout. Please note that your order may be delivered in multiple shipments at different times depending on the fulfillment location.

Order Amount:

  • Standard Shipping (Within 4 days inside Kuwait and within 6 days outside Kuwait):
    • 0 KWD – 19.99 KWD: 1.500 KWD
    • 20.000 KWD and above: Free Shipping

Shipment Confirmation

You will receive an order confirmation email containing all the relevant details about your order.

Returns & Refunds

We strive to provide accurate descriptions and representations of our products. However, we understand that sometimes a product may not meet your expectations. Therefore, we offer a 14-day return period from the date of invoice for purchases within Kuwait.

For a return to be accepted:

  • The item(s) must be unworn and in their original condition.
  • The return must include the original packaging, instructions, guarantee cards, and any extras.
  • Earrings cannot be returned due to hygiene reasons, unless they arrive damaged or defective.

Once we receive the returned item, our returns department will verify that everything is in its original condition before approving the refund. We aim to process refunds as quickly as possible, and you will receive an email confirmation when the refund is processed. Most refunds are completed on the same day, but please allow up to 14 days for the funds to reach your account due to possible bank delays.

How to Return?

Returning an item within Kuwait is simple. Please email us with your order invoice or confirmation for a fast and hassle-free return. Unfortunately, we do not accept returns from outside Kuwait.

How Do I Get a Refund?

If you paid by credit card, the refund will be issued to your bank account. You will be refunded the full amount of the returned products, with no restocking fees applied. Please note that any delivery fees paid for the original order are non-refundable.

For further assistance or questions, please contact our customer service team at:

Email Address: help@48hours.ae