Credit / Debit Cards

We prioritize your security by protecting your card details with industry-leading encryption standards, ensuring a safe shopping experience on our website. We currently accept Knet, Visa, and MasterCard.

Are my bank details secure for online payments at Ontime?
Yes, we use industry-leading encryption standards to ensure that the data you provide is securely encrypted and inaccessible to third parties. It’s important to safeguard your password. Your information is used solely to process orders and improve your experience with us. We do not share your data with any third party. For more details, please review our Terms & Conditions.

What should I do if my credit card details are rejected?
Here are some common issues to double-check:

• ATM-use only card: Some cards are not enabled for e-commerce transactions. Contact your bank to activate online shopping for your card.

• 3D Secure Check: Ensure that you have successfully completed the 3D secure authentication process. This one-time process occurs on your bank’s website, where you will answer security questions and create a password or secret question for online transactions. If you’re having trouble with 3D secure, contact your bank for assistance.

• Card details entered correctly: Verify that the following details are correct:

  • Card number
  • Name on the card
  • CVV code (the three-digit number on the back)
  • Expiry date

• Sufficient credit limit: Check if your card has enough available credit to complete the transaction.

If all of the above are correct, contact your bank to ensure your card is eligible for online purchases or to identify any other issues. If you still face difficulties, please reach out to us at:

Email Address: help@48hours.ae